Tech Consultation

Tech Consultation

Triline Infotech is a Asset management company that ensures stable and successful performance of your website / app. Customer care and cutting edge web solutions - this is what we suggest. We also suggest revising, editing or otherwise changing existing web pages to keep your website up to date. Websites and apps are not at all intended to be static. The value of practice website is the ability to maintain current information online at a reasonable cost.

We, at Triline Infotech, provides user friendly assistance for individuals having technical issues with the website. Our support team is composed of individuals that are familiar with the ins and outs of a technicality. With this knowledge they are able to resolve problems that a user experiences.

There are a few key types of technical support:

• Time and Material: This type of support is common in the tech industry. Also known as "break-fix" IT support, the payment of the materials and technician service charge falls upon the customer for a pre-negotiated rate.
• Managed Services: This is usually given to large-scale customers rather than individual consumers. A list of well-defined services and performance indicators are provided to the customer on an ongoing basis for a fixed rate, which is agreed upon on contract. Services provided could be 24/7 monitoring of servers, 24/7 help desk and the like. This may include on-site visits when problems cannot be solved remotely.
• Block Hours: This is a prepaid support system where the customer pays for a certain amount of time, which can be used per month or per year. This allows customers to use the hours flexibly without the hassle of paper work or multiple bills.